Shipping Policy of Vintageous Shop.

This Shipping Policy applies to physical products purchased through Vintageous Shop, including mobile accessories offered by VINTAGEOUS (OPC) PRIVATE LIMITED.

It explains the normal fulfilment process from receipt of an order through dispatch and delivery, together with customer responsibilities and procedures for common shipping issues.

This Policy should be read together with our Terms and Conditions, Return Policy and Refund and Cancellation Policy.

Orders are shipped only to locations that can reasonably be serviced by our available courier or logistics partners.

Availability of delivery may depend on the postal code, geographic location, product type, carrier network and other operational factors.

Certain remote, restricted or difficult-to-service areas may have limited courier availability or may require additional delivery time.

Orders enter processing after successful submission through our checkout process.

Before dispatch, an order may be reviewed for product availability, payment status, delivery information, suspected fraud or other fulfilment requirements.

Processing may include:

• Confirmation of product availability.
• Payment verification where applicable.
• Review of the submitted shipping address.
• Picking and preparing the ordered products.
• Packaging suitable for normal transportation.
• Allocation of an available courier or logistics provider.

Orders requiring additional verification may take longer to process.

An order is considered dispatched when the package has been prepared and handed over or assigned to the applicable courier or logistics process.

Dispatch timing may depend on product availability, order verification, packaging requirements, courier pickup schedules, weekends, public holidays and other operational circumstances.

Products from the same order may occasionally be shipped in more than one package where necessary for fulfilment.

Where separate packages are used, delivery times for those packages may differ.

Delivery time is an estimate based on available logistics information and may vary according to the destination, courier network, product availability and order-processing requirements.

Where an estimated delivery date or period is displayed during checkout, in order communication or through tracking, it should be treated as an estimate unless expressly stated otherwise.

Delivery estimates may change after dispatch because the package is then moving through a third-party courier or logistics network.

Where shipping charges apply, the applicable amount will be displayed during the checkout process or otherwise communicated before the order is confirmed.

Shipping charges may depend on order value, delivery location, shipment weight, package dimensions, product type, promotional offers or courier requirements.

Any shipping promotion or free-shipping offer is subject to the conditions stated with that offer.

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please check:

• Recipient name.
• House, flat, shop or building details.
• Street, locality and landmark where applicable.
• City, district and state.
• Correct postal or PIN code.
• A reachable phone number.

Incorrect or incomplete information may result in delay, unsuccessful delivery or return of the package to the sender.

Where tracking information is available, customers may receive or access shipment details through the website, account area, order communication or courier tracking system.

Tracking updates are generally supplied through logistics systems and may not always appear immediately after dispatch.

Temporary gaps between physical package movement and an online tracking update do not necessarily mean that the shipment has stopped moving.

Customers may also use the order tracking functionality provided by Vintageous Shop where available.

The courier or delivery partner may contact the customer using the phone number associated with the order where required for delivery.

Customers should make reasonable arrangements for someone to receive the shipment at the submitted delivery location.

If delivery cannot be completed, the courier may make another attempt, request additional information or process the package according to its delivery procedure.

Repeated unsuccessful delivery attempts may result in the parcel being returned to the sender.

Shipment delays may occasionally arise after dispatch.

Possible causes include:

• Courier network congestion.
• Weather or transportation disruption.
• Public holidays or local restrictions.
• Remote-location delivery constraints.
• Address verification issues.
• Operational disruption at a courier facility.
• Events outside reasonable control.

If tracking does not show meaningful movement for an unusual period, customers may contact our support team with their order details.

Customers should reasonably inspect the external condition of a parcel when it is delivered.

If the package appears severely damaged, opened, tampered with or materially compromised, the customer should document its condition where practicable and contact Vintageous Shop.

For a damaged-product or shipment-related claim, we may reasonably request supporting material such as:

• Order number.
• Clear photographs of the outer package.
• Photographs of the shipping label.
• Photographs or video showing the product condition.
• Other reasonable information necessary to review the issue.

Eligible claims will be handled according to our Return Policy, Refund and Cancellation Policy and applicable law.

If a delivered package appears to contain an incorrect product, missing item or incorrect quantity, customers should contact Vintageous Shop with the relevant order information.

We may request photographs of the package, product, shipping label and contents to help verify the issue.

Once the matter has been reviewed, any eligible resolution will be provided according to applicable policies and consumer law.

A courier may return a shipment to the sender where delivery cannot be completed.

This may occur because of:

• An incorrect or incomplete delivery address.
• An unreachable recipient.
• Repeated unsuccessful delivery attempts.
• Refusal of delivery.
• Courier serviceability issues.
• Other legitimate logistics reasons.

When a parcel is returned to us, the appropriate next step will depend on the order circumstances, product condition, payment status and applicable cancellation or refund policy.

Vintageous Shop sells several types of mobile accessories with different physical and transport characteristics.

Customers who need to request cancellation or an address-related change should contact us as early as possible.

Once an order has entered packing, shipment creation or courier processing, modification or cancellation may no longer be possible.

Cancellation eligibility and any applicable refund will be governed by our Refund and Cancellation Policy.

A shipment may be treated as delivered when the courier records successful delivery at the submitted shipping location or to a person reasonably available to receive it, subject to applicable law and courier procedures.

Customers should ensure that the delivery address is secure and that an appropriate person is available to receive the package where necessary.

If tracking shows a package as delivered but the customer reasonably believes it has not been received, the customer should contact us promptly so the matter can be reviewed with available shipping information.

Shipping or delivery may be delayed by circumstances outside reasonable control, including severe weather, natural disaster, flood, fire, transport interruption, strikes, public restrictions, civil disturbance, telecommunications failure, courier-network disruption or similar events.

Where such circumstances materially affect an order, we will take reasonable steps to manage the situation and provide available information to the customer.

Statutory consumer rights that continue to apply despite such circumstances remain unaffected.

Customers may contact Vintageous Shop regarding shipping, tracking, failed delivery, damaged packages or other order-delivery concerns.

When contacting us, please provide your order number and enough information to understand the issue.

Where a shipping concern remains unresolved, customers may contact the designated Grievance Officer using the information provided below.