Return Policy of Vintageous Shop.

This Return Policy applies to eligible physical products purchased directly through Vintageous Shop.

The store focuses on mobile accessories including protection, charging, audio, connectivity and everyday smartphone utility products.

This Policy should be read with our Terms and Conditions, Shipping Policy and Refund and Cancellation Policy.

Customers should normally submit an eligible return request within seven calendar days from the date the product is delivered.

Raising a request within the return window does not automatically mean every product will qualify for return. The request will be reviewed according to the reason for return, product type, product condition and applicable consumer rights.

Subject to verification and applicable law, return or another appropriate remedy may be available where:

• A product different from the item ordered was delivered.
• The product was received materially damaged.
• The product is defective and the defect is not caused by misuse or accidental damage after delivery.
• A materially incorrect quantity was delivered.
• The product is materially different from its advertised description or agreed characteristics.
• An item or included component forming part of the ordered package is missing.
• A product is spurious or otherwise covered by an applicable statutory remedy.

For an ordinary approved return that does not involve a pre-existing defect, incorrect item or similar statutory issue, the product should normally be returned in substantially the same condition in which it was received.

Subject always to statutory rights for defective, deficient, spurious, wrong or materially misdescribed goods, an ordinary return may be declined where:

• The product has been physically damaged after delivery by the customer.
• The item has been modified, repaired, dismantled or altered by an unauthorised person.
• Parts, accessories or components supplied with the product are missing because of customer handling.
• A consumable, adhesive or installation product has already been applied or installed and there is no qualifying defect.
• An in-ear personal audio product has been opened and used and the request is solely a change-of-mind request.
• A product is incompatible solely because the customer selected a different phone model, connector or specification despite clear compatibility information on the listing.
• Damage resulted from misuse, liquid exposure, excessive voltage, incompatible charging equipment or other use contrary to relevant instructions.

If the item delivered is different from the product or variant ordered, please contact us within the return request period and avoid unnecessary use of the incorrect item.

We may ask for photographs of the product, packaging, model or variant information and shipping label to verify the issue.

Once verified, an eligible wrong-product case may be resolved through replacement, return and refund, or another appropriate remedy depending on product availability and applicable law.

If a product arrives physically damaged, customers should contact us promptly after identifying the issue.

We may request:

• Order number.
• Photographs of the outer shipping package.
• Photographs of the shipping label.
• Photographs showing the product damage.
• A short video where reasonably necessary to understand the issue.

Customers should preserve the product and packaging until the return request has been reviewed.

If an electronic accessory does not function as reasonably described when first used in accordance with its intended purpose, customers may raise a return or support request.

We may request reasonable troubleshooting or evidence to help distinguish a product defect from an incompatible device, incorrect installation or configuration issue.

Verification should not be used to deny a legitimate remedy for a genuinely defective or deficient product.

Mobile accessories often depend on the exact phone model, connector type, dimensions, charging protocol or other technical specification.

Customers should verify compatibility before completing an order.

Where the website supplied materially incorrect compatibility information, the matter may qualify for an appropriate return or other remedy.

Where accurate compatibility information was clearly displayed but the customer selected the wrong mobile model, size, connector or variant, return eligibility may be limited to an unused product that can reasonably be resold.

Tempered screen glass and camera lens protectors may use adhesives or installation surfaces that prevent the item from being returned to its original condition after installation.

Accordingly, change-of-mind or wrong-model returns may normally be accepted only while the product remains unused and uninstalled.

A product that was already cracked, damaged, materially defective, wrong or materially different from the ordered item when received may still qualify for an appropriate remedy.

For hygiene reasons, opened and used in-ear earphones or similar personal audio products are generally not accepted for an ordinary change-of-mind return.

This hygiene restriction does not remove remedies available where the product is defective, wrong, materially misdescribed, damaged on delivery or otherwise covered by applicable law.

Where a functional defect is reported, reasonable troubleshooting information or evidence may be requested.

Batteries may be device-specific and may also require appropriate installation, compatible hardware and safe handling.

Customers should verify the exact battery model and device compatibility before purchase.

A battery damaged by improper installation, puncture, liquid exposure, unauthorised modification or other customer-caused physical damage may not qualify for an ordinary return.

A battery supplied in a defective, damaged, incorrect or materially misdescribed condition may qualify for an appropriate remedy following verification.

Customers should verify connector type, output requirements and device compatibility before purchasing chargers and cables.

Where a charger or cable is reported as non-functional, we may request reasonable testing with a compatible device or power source where appropriate.

Physical damage caused by cutting, bending beyond normal use, burning, excessive voltage, liquid exposure or unauthorised modification may not qualify for an ordinary return.

Legitimately defective, wrong or materially misdescribed items remain subject to applicable return and consumer remedies.

Where an approved return results from a wrong product, verified defect, damage on delivery, missing component, material misdescription or another issue attributable to fulfilment by Vintageous Shop, reasonable return shipping will ordinarily be arranged or borne by us.

Where we expressly approve an ordinary return requested solely because the customer changed their mind or selected an incorrect compatible variant despite accurate listing information, the customer may be responsible for the reasonable return shipping cost where permitted by law.

The applicable return method will be communicated after the request has been reviewed.

Returned products may be inspected after receipt to verify the reported issue and the product condition.

Inspection may consider the product, accessories, serial or model information, packaging, physical condition and the reason submitted with the return request.

An inspection does not eliminate statutory rights and will not be used to reject a valid claim merely because the product had to be reasonably opened or tested to discover a defect.

Where appropriate and stock is available, an eligible return may be resolved by replacing the affected product with the correct or equivalent ordered item.

Replacement availability depends on inventory and the circumstances of the return.

Where a suitable replacement is unavailable or another remedy is appropriate, the case may be handled under our Refund and Cancellation Policy.

Where an accepted return qualifies for a refund, the refund will be processed according to the Refund and Cancellation Policy published on Vintageous Shop.

The time for money to appear in the customer's account may also depend on the bank, card network, UPI provider, payment gateway or other payment service used for the original transaction.

Customers will not be required to surrender statutory refund rights because of a slower third-party payment settlement process.

To request a return, contact Vintageous Shop using the official customer-support information provided below.

Please include:

• Your order number.
• The product involved.
• The reason for requesting the return.
• Clear photographs where the request involves visible damage, incorrect product or missing components.
• A short video where reasonably necessary to demonstrate a functional issue.
• Any other relevant information reasonably necessary to understand the request.

After reasonable review, an ordinary return request may be declined where evidence shows that the request falls outside this Policy and no applicable statutory remedy requires another outcome.

Examples may include verified customer-caused physical damage, misuse, installation damage, unauthorised alteration or an opened hygiene-sensitive product returned solely because of a change of mind.

If a request is declined, the customer may contact the support team for clarification and may escalate an unresolved concern to the designated Grievance Officer.

Customers who believe an eligible return issue has not been appropriately resolved may contact the designated Grievance Officer.

Please provide the relevant order number, previous support communication and a concise explanation of the unresolved issue.

Nothing in this Policy prevents a consumer from using any complaint, commission, regulator, court or other remedy available under applicable law.