Refund and Cancellation Policy.

This Policy applies to cancellation and refund requests relating to physical mobile accessory products purchased directly through Vintageous Shop.

It applies to products including Back Covers, Batteries, Bluetooth Earphones, Bluetooth Speakers, Camera Glass, Chargers, Charging Cables, Data Cables, Earphones, LED Lights, Mobile Stands and Temper Glass.

This Policy should be read together with our Terms and Conditions, Return Policy and Shipping Policy.

Customers may request cancellation of an order before the order has been dispatched.

A cancellation request should be submitted as soon as possible because mobile accessory orders may move from confirmation to packing and dispatch quickly.

If the cancellation is successfully completed before dispatch, no separate cancellation fee will normally be charged by Vintageous Shop.

For prepaid orders, the amount successfully collected for the cancelled order will normally be eligible for refund.

Once an order has been dispatched or handed into the courier process, ordinary customer-requested cancellation may no longer be available.

Customers should not reject a prepaid shipment solely as a substitute for obtaining cancellation approval unless instructed by our support team.

Where a dispatched product is delivered and qualifies for return because it is damaged, defective, incorrect, materially misdescribed or otherwise eligible, the matter will be handled under our Return Policy.

Any refund arising from an approved return will be processed according to this Policy after the applicable return requirements have been completed.

Vintageous Shop may cancel an order where fulfilment cannot reasonably proceed.

Examples include:

• The ordered product becomes unavailable.
• Payment cannot be verified or has failed.
• An obvious pricing or catalogue error is identified.
• The delivery address is invalid or cannot reasonably be serviced.
• A battery or another product cannot be transported to the destination because of legitimate carrier restrictions.
• The order appears fraudulent, abusive or unauthorised.
• Technical or inventory errors prevent fulfilment.
• Fulfilment would violate applicable law or regulatory requirements.

If we cancel a prepaid order after successfully receiving payment, the applicable amount collected for the cancelled order will be refunded.

If an eligible prepaid order is successfully cancelled before dispatch, we will normally initiate a refund of the amount actually received for that cancelled order.

The refund will generally be sent back through the original payment method or another legally appropriate method where the original route cannot be used.

No separate cancellation fee is normally deducted from a valid pre-dispatch cancellation.

A Cash on Delivery order may normally be cancelled before dispatch in the same manner as another order.

Because payment has generally not yet been collected for a cancelled COD order, there will normally be no monetary refund to process.

Repeated intentional refusal or abuse of Cash on Delivery orders may result in COD availability being restricted where reasonably necessary to prevent misuse.

A payment attempt may sometimes fail or become interrupted while money appears temporarily debited from the customer's account.

If the payment was not successfully captured by Vintageous Shop, reversal may be handled automatically by the bank, UPI provider, card network or payment gateway.

Because these reversals are controlled by financial networks, the amount may take time to reappear even though no successful order payment was recorded.

If a debit remains unresolved, customers may contact us with the order or payment reference so available transaction information can be reviewed.

If the same transaction is successfully charged more than once, the customer should contact Vintageous Shop and provide the order number and relevant transaction references.

After verification, any confirmed excess amount actually received by us will be eligible for refund.

Bank statements, transaction IDs or payment screenshots may be requested only to the extent reasonably necessary to verify the duplicate charge.

Subject to verification, applicable policy and consumer law, refund may arise in circumstances including:

• A successfully cancelled prepaid order.
• An order cancelled by Vintageous Shop after payment was collected.
• An accepted return where refund is the approved remedy.
• A verified wrong product where replacement is unavailable or refund is appropriate.
• A verified damaged or defective product where refund is the applicable resolution.
• A confirmed duplicate payment.
• A materially misdescribed or spurious product where refund is an applicable remedy.
• Another circumstance where refund is required under applicable law.

Where a refund depends on return of a product, refund processing may begin after the return has been received and reasonably verified, unless applicable law requires another process.

Verification may include checking the returned product, accessories, packaging, model or variant details and the issue originally reported.

For genuinely defective, damaged, incorrect or materially misdescribed products, inspection will not be used to deny a legitimate consumer remedy.

If a customer receives the wrong product, an item damaged during delivery, a defective product or a product materially different from the description, they should raise the issue under the Return Policy.

Once the claim is verified, the resolution may include replacement, refund or another appropriate remedy depending on product availability, the circumstances and applicable law.

If refund is selected as the resolution, the amount legally due will be refunded without imposing an inappropriate cancellation penalty on the customer.

For an order validly cancelled before dispatch, the amount actually collected for the cancelled order, including any shipping charge collected specifically for that cancelled shipment, will normally be refunded.

Where a return is required because Vintageous Shop supplied a damaged, defective, wrong or materially misdescribed product, reasonable return shipping will ordinarily be arranged or borne by us.

Where an ordinary discretionary return is approved solely because the customer changed their mind or selected the wrong compatible variant despite accurate product information, original or return shipping charges may be non-refundable where permitted by law and where this has been clearly disclosed.

Refunds for prepaid transactions will normally be initiated to the original payment method used for the purchase.

Depending on the original transaction, this may include a bank account, card, UPI-linked payment source, wallet or another payment channel supported by the relevant payment processor.

If refund to the original payment route is technically impossible, we may request reasonable information for an alternative lawful refund method.

Customers should provide refund-related banking information only through an official channel when it is genuinely required.

Once a refund has been approved and all necessary verification has been completed, Vintageous Shop will normally initiate the refund within seven business days.

The time required for the refunded amount to appear in the customer's account after initiation is controlled by the relevant bank, card network, UPI provider, wallet or payment gateway.

The final credit time can therefore be longer than our internal refund initiation period.

Refund calculations are based on the amount actually paid for the affected product or order after applicable discounts.

A coupon, promotional code or store discount generally has no separate cash value unless expressly stated otherwise.

Where cancellation of only part of an order changes eligibility for an order-level promotion, the refund calculation may be adjusted in a reasonable manner consistent with the original offer terms and applicable law.

If an order contains several products, cancellation of an individual product may be possible only while that item has not entered dispatch processing.

Where a partial cancellation is successfully completed, the refund will relate to the cancelled item and any directly applicable refundable charges.

If products are bundled or sold under a combined promotion, partial cancellation may not always be technically possible or may require adjustment of the promotional calculation.

Customers should contact Vintageous Shop through the official support details provided below.

Please provide:

• Order number.
• Name or contact information associated with the order.
• Product concerned, if the request relates to only part of an order.
• A clear explanation of the cancellation or refund request.
• Transaction reference where the issue involves a payment.
• Supporting photographs or video where the refund relates to a returned damaged, defective or incorrect product.

If a cancellation or refund concern remains unresolved after contacting customer support, customers may escalate the matter to the designated Grievance Officer.

The grievance should include the relevant order number, previous communication and enough information to understand the unresolved matter.

Nothing in this Policy prevents a consumer from approaching an appropriate consumer commission, regulatory authority, court or other forum available under applicable law.

VINTAGEOUS (OPC) PRIVATE LIMITED may update this Refund and Cancellation Policy when our operational processes, payment methods, logistics, website features or applicable legal requirements change.

The latest version published on Vintageous Shop will apply from its stated effective or updated date.

A later policy update will not be used to remove a consumer remedy that had already arisen under applicable law.