Privacy Policy for Vintageous Shop.

This Privacy Policy applies to personal information processed through the Vintageous Shop website, online store, customer account area, checkout process, order tracking facilities, customer support channels and other digital interactions offered by VINTAGEOUS (OPC) PRIVATE LIMITED.

It applies when you browse products, create or use an account, submit an order, make a payment through an available payment method, request customer support, communicate with our Grievance Officer or otherwise interact with our website.

This Policy should be read together with our Terms and Conditions, Shipping Policy, Return Policy and Refund and Cancellation Policy wherever applicable.

Depending on how you use our website, we may collect or process information reasonably required to provide our e-commerce services.

Personal information may be collected directly from you or automatically through the operation of the website.

• When you create, access or update a customer account.
• When you add products to your cart or proceed through checkout.
• When you submit billing, shipping or contact information.
• When you place, cancel, return or seek assistance regarding an order.
• When you contact our customer support or Grievance Officer.
• Through cookies, logs and similar website technologies where used.
• From payment, logistics or technology service providers where required for a transaction or service.

Personal information may be processed for legitimate and lawful business purposes connected with operating Vintageous Shop.

• Creating and managing customer accounts.
• Processing shopping carts, orders and transactions.
• Confirming purchases and communicating order information.
• Arranging packaging, shipment and delivery.
• Processing eligible cancellations, returns, replacements or refunds.
• Providing customer support and responding to enquiries.
• Preventing fraudulent, abusive or unauthorised website activity.
• Maintaining website functionality, security and performance.
• Keeping business, tax, accounting and transaction records required by applicable law.
• Complying with lawful requests, regulatory obligations and dispute-resolution requirements.

Because Vintageous Shop sells mobile accessories, customers may browse or purchase products intended for particular smartphone models, charging interfaces, device sizes or compatibility requirements.

Where you provide a phone model, connector type, device compatibility preference or similar product-selection information, we may use it to process your purchase, provide support or understand the product involved in an enquiry.

Such product compatibility information is used in connection with the relevant shopping or customer-support activity and is not intended to access the private content stored on your mobile device.

Payments available on our website may be processed by banks, payment gateways, payment processors or other authorised financial service providers.

Depending on the payment method selected, the payment service provider may independently collect and process information necessary to authenticate and complete the transaction.

Vintageous Shop may receive transaction-related information such as payment status, transaction reference, amount, payment method or confirmation necessary to manage an order.

Our website may use cookies, session technologies and similar tools required for website functionality and e-commerce operations.

These technologies may help remember cart contents, maintain login sessions, support checkout, improve website security, understand website performance or remember certain preferences.

Types of cookies that may be used

• Essential cookies required for website and shopping-cart functionality.
• Account and session cookies that help maintain customer login sessions.
• Security and fraud-prevention cookies.
• Performance or analytics technologies where implemented.
• Preference cookies that remember selected website settings.

Browser settings may allow users to restrict certain cookies. Disabling essential cookies may prevent parts of the website, cart, login or checkout process from functioning correctly.

We may share only relevant information with service providers or other parties where reasonably necessary for operating our online store or complying with applicable law.

• Payment gateways, banks and transaction processors.
• Courier, shipping and logistics service providers.
• Website hosting, security and technical infrastructure providers.
• Communication and customer-support service providers where used.
• Accounting, auditing, legal or professional advisers where reasonably required.
• Government bodies, regulators, courts or law-enforcement authorities where disclosure is lawfully required.

We do not describe customer personal information as a standalone product for sale to unrelated parties.

We may send transactional communications that are reasonably necessary to operate your account or fulfil a purchase, including order confirmations, payment updates, shipping information, support responses, return or refund communication and security notices.

Where promotional or marketing communication is used, it will be handled in accordance with applicable requirements and available communication preferences. Users may request to stop optional promotional communication through the method provided in the relevant communication or by contacting us.

Opting out of optional promotional communication does not necessarily stop operational messages required to service an existing order or account.

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted under applicable law.

Retention periods may vary depending on the type of information, whether an account remains active, whether a transaction is complete, accounting and tax obligations, fraud-prevention requirements, customer-support records, legal claims or dispute resolution.

Where information is no longer required and applicable requirements permit deletion, we may delete, anonymise or otherwise dispose of the relevant information using reasonable procedures.

We use reasonable administrative, organisational and technical measures designed to protect personal information handled through our website against unauthorised access, alteration, disclosure, misuse or loss.

Security measures may include access controls, account authentication, secure website technology, software maintenance, restricted administrative access and use of reputable service providers.

Our online store is intended for persons who are legally capable of entering into transactions or who use the service with appropriate involvement of a parent or lawful guardian where required.

We do not intentionally seek to collect children's personal data for behavioural advertising or other purposes inconsistent with applicable law.

Where applicable law requires parental or guardian involvement, verification or consent before processing a child's personal data, we will seek to act in accordance with those requirements.

Our website may contain integrations or links relating to payment gateways, courier services, social platforms, maps or other third-party services.

Third parties may have their own privacy policies and data processing practices. Information you provide directly to a third-party website or service may be governed by that party's terms and privacy practices.

Customers should review the privacy information of relevant third-party services where appropriate.

VINTAGEOUS (OPC) PRIVATE LIMITED intends to process personal information in accordance with applicable Indian laws and regulatory requirements that apply to its activities from time to time.

This may include applicable provisions of India's digital personal data protection framework, consumer protection and e-commerce requirements, tax and accounting requirements, information-technology requirements and other laws relevant to online retail activities.

Where legal provisions commence or change at different times, this Policy should be interpreted consistently with the requirements legally in force at the relevant time.

We may update this Privacy Policy when our website, business practices, technology, service providers or applicable legal requirements change.

The latest version published on the website will apply from the effective or updated date stated in the policy. Where required by applicable law, additional notice or consent may be provided for material changes.